FAQs

Backup Smart FAQs

  1. What system requirements does Backup Smart need?
  2. I'm getting a serial number already in use message. Can you reset my serial number license for me?
  3. Would this software work if I were to change my hosting service? If I used this software to backup my website and databases could I just send the info to a new hosting account and bang it is all set up and running again. Thanks Gary Garnett
  4. Do you have an affiliate program for BackUp Smart?
  5. Can Backup Smart save files to a network location rather than straight to a local hard drive.
  6. Is there a way to break up a database into smaller pieces as is needed for Large DB's, for them to be edited/viewed in case of using them to restore a DB. Thanks Mike
  7. What do I put in the SMTP section on the Settings screen? Thanks John Chan
  8. I'm not getting emails at the end of my scheduled backups. Why not?
  9. I am on a mac and am really enjoying this software - thank you! However, there is one (smallish) thing. I would like to be able to close the screen of back-up smart, without closing the whole program (something generally allowed for most mac applications). Thanks Cathy
  10. Why are my home directory backups not complete? The archive is missing a lot of files. Thanks Eric and Myra
  11. When I have several domains on the one host. Can I only back up one domain. Backup Smart seems to back up my entire hosted site, not just the one domain and the one database associated with that domain. Thanks Glenn
  12. Does Backup Smart allow for a FULL CPANEL BACKUP... or is it just a Home Directory backup?
  13. Do you have a sample csv-file, or can you publish the format for this file? I can’t find it anywhere! Guus
  14. I'm getting an error in the status log of the backups. HTTP error code returned: 401 I've checked my username and password and it is correct, and I can manually connect to cPanel and download my backups.

  1. Rating: +3

    Positive Negative

    What system requirements does Backup Smart need?

    Backup Smart runs under Adobe AIR, which is a FREE cross platform software that allows applications to operate under multiple platforms e.g Windows, Apple, Linux. If you don't have Adobe AIR installed the Backup Smart website installer will install it for you.

    However if you need to install Adobe AIR directly before installing Backup Smart then download it from here.

  2. Rating: +1

    Positive Negative

    I'm getting a serial number already in use message. Can you reset my serial number license for me?

    You can easily do this yourself and instantly via the online serial license reset form https://backup-smart.com/serial (follow that link).

  3. Rating: +0

    Positive Negative

    Would this software work if I were to change my hosting service? If I used this software to backup my website and databases could I just send the info to a new hosting account and bang it is all set up and running again. Thanks Gary Garnett

    Yes that's correct, however you need to make sure the host/server your moving to has the same version of CPANEL to work correctly.

  4. Rating: +0

    Positive Negative

    Do you have an affiliate program for BackUp Smart?

    Yes. Affiliates can signup here - https://backup-smart.com/affiliates

  5. Rating: +3

    Positive Negative

    Can Backup Smart save files to a network location rather than straight to a local hard drive.

    No. Unfortunately this is not allowed from within an Adobe AIR application. All backups must be located on a local hard disk.

  6. Rating: +0

    Positive Negative

    Is there a way to break up a database into smaller pieces as is needed for Large DB's, for them to be edited/viewed in case of using them to restore a DB. Thanks Mike

    Backup Smart will download the whole compressed .GZ file (which will turn a large text database into a much smaller file), just like you would do from cPanel. If you only need to restore a few rows of the database instead of the whole lot then this is a manual process and is achieveable by extracting the SQL from the archive you have and using a text editor to copy the SQL that you need into your phpMyAdmin.

  7. Rating: -2

    Positive Negative

    What do I put in the SMTP section on the Settings screen? Thanks John Chan

    You need to enter in your ISP SMTP settings or any other SMTP server that you have access to. For example the SMTP server would be mail.optusnet.com.au (an ISP in Australia) with your ISP login username and password. Or you could use your own web hosting accounts SMTP server which varies and is dependant on your web hosting provider. Check out the help videos for more info on this.

  8. Rating: +0

    Positive Negative

    I'm not getting emails at the end of my scheduled backups. Why not?

    Two things to check here.

    1) Did you enter in your SMTP server, SMTP username and password correctly, and then click on the test email button to send yourself a test email. Check to make sure this email is delivered to validate your test.

    2) Make sure to check in your junk or spam folder of your email client. Your email service provider may be incorrectly marking the emails as a false positive on the spam or junk filters, and you never get to see them.

    I've tested accounts with Gmail and they work fine, so as a final resort you should test sending your scheduling results to a Gmail account.

  9. Rating: +0

    Positive Negative

    I am on a mac and am really enjoying this software - thank you! However, there is one (smallish) thing. I would like to be able to close the screen of back-up smart, without closing the whole program (something generally allowed for most mac applications). Thanks Cathy

    Using the MAC separated menus is not currently setup on Backup Smart. However you can minimise the Backup Smart application window and that provides the same sort of solution. The Backup Smart icon will sit down in the current application tray.

  10. Rating: +1

    Positive Negative

    Why are my home directory backups not complete? The archive is missing a lot of files. Thanks Eric and Myra

    When you notice something like this, you need to check to see if you get the same results as Backup Smart does. Go into your cPanel website manually, then go to the backup page, then download the home directory backup. Use a software called WinRAR to open the .tar.gz archives to compare the file you downloaded manually and the one Backup Smart downloaded.

    If the contents are the same then your hosting provider is limiting your backups and you should contact them and ask why and possibly find another host.

    If the contents are different then you should contact support

    If your home directory backup is larger than 5GB cPanel itself can't guarantee that you'll get all the download so talk with support if you are in this situation.

  11. Rating: +0

    Positive Negative

    When I have several domains on the one host. Can I only back up one domain. Backup Smart seems to back up my entire hosted site, not just the one domain and the one database associated with that domain. Thanks Glenn

    No you can't. Backup Smart simply automates the process of downloading the home directory backup from within cPanel. As such it's all files. The databases which are separate downloads are also an all or nothing download.

  12. Rating: +1

    Positive Negative

    Does Backup Smart allow for a FULL CPANEL BACKUP... or is it just a Home Directory backup?

    Just a Home Directory backup, which everything in it you need, files, email, etc. It's just missing the databases and email filter setup files. Which Backup Smart can download for you if you choose.

    The FULL cPanel Backup is just the Home Directory backup with databases, and email filters added into the one file.

  13. Rating: -1

    Positive Negative

    Do you have a sample csv-file, or can you publish the format for this file? I can’t find it anywhere! Guus

    The bulk load CSV import template is located on the download page just under the Badge installer of the application

  14. Rating: +0

    Positive Negative

    I'm getting an error in the status log of the backups. HTTP error code returned: 401 I've checked my username and password and it is correct, and I can manually connect to cPanel and download my backups.

    The new version of cPanel 11.2x and above now has new features that when enabled will interfere with the correct operation of Backup Smart.

    If you have access to WHM then you can fix this yourself, otherwise you will have to contact your web hosting provider, and they may make the change for you.

    Under WHM Server Tweak Settings, make sure this feature is NOT active...

    "Disable Http Authentication for cPanel/WebMail/WHM Logins (forces cookie authentication.) This will help prevent certain types of XSRF attacks that rely on cached Http Auth credentials."

    ed. Mar2010 - Backup Smart is being fixed to work in with the new cPanel security features.

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